When it matters most, run one coordinated response.
Prepare for, respond to, and recover from critical incidents on one operating system — with a live operating picture, coordinated response, and a continuous record, so a crisis is managed as one operation instead of a scramble.
- Preparedness
- Live response
- Coordination
- Recovery
- Operational Trust
The challenge
A crisis exposes every gap at once.
When a critical incident hits, fragmented tools and unclear roles turn precious minutes into confusion. Decisions get made without a shared picture, communications fracture, and no one can reconstruct afterward who knew what and when. A crisis managed as a scramble compounds the harm.
No shared picture
Decisions get made in the dark when there's no single live view of the incident.
Fractured communication
Communications splinter across tools exactly when coordination matters most.
No reconstruction
Afterward, no one can prove who knew what, when, or why decisions were made.
Executive engagement lifecycle
A continuous readiness program, not a binder
Emergency and crisis management with Vigilon is an ongoing relationship under enterprise license — from the first discovery conversation through continuous improvement — with executive visibility and governance at every stage.
- Executive discovery
- Risk & readiness assessment
- Playbook & program design
- Preparedness & drills
- Live incident response
- Executive briefing
- After-action review
- Quarterly business review
- Annual strategic review
- Continuous improvement
One continuous program under enterprise license — not a one-time engagement — with executive visibility and governance at every stage.
How it works
How Vigilon delivers emergency & crisis management
One capability across the whole crisis lifecycle — prepared before, coordinated during, and accountable after — on a single operating picture.
- 01
Prepare & plan
Playbooks, roles, and escalation paths are defined and ready before anything happens.
- 02
Detect & activate
Incidents are recognized and the right response is activated without delay.
- 03
Coordinate response
Responders, communications, and decisions run on one live operating picture.
- 04
Recover & review
Recovery is coordinated and a complete record supports after-action and improvement.
On the platform
One live picture when every minute counts
Mission Control becomes the crisis operating picture — who is responding, what is happening, and what decisions have been made — so a critical incident is run as one coordinated operation with a record of every action, not a scramble across disconnected tools.
- One live operating picture of the incident and response
- Coordinated communications and decisions in real time
- A complete record of who knew what, when, and why
Crisis Response
Incident · Live · Mission CRISIS-06
ETA
—
Mission phases
- 1Mission Requested
- 2Operational Planning
- 3Mission Coordination
- 4Mission Readiness
- 5Live Mission Map
- 6Mission Timeline
- 7Executive Summary
AI shortens the response
A crisis exposes every gap at once — the platform assembles the picture and the plan the moment it triggers.
AI confidence
22%
Incident scope, people at risk, and affected sites — established the moment it triggers.
A live illustration of Vigilon coordinating one protective mission — operational resources and mission readiness are visible; a person's location never is. AI recommends, your team approves.
Platform orchestration
One platform, across the crisis lifecycle
Emergency and crisis management isn't a binder pulled off a shelf — it's the same operating system carrying the organization from preparedness through recovery. At each phase, different modules engage, but the operating picture, the coordination, and the record are continuous.
- Prepare
Preparedness
Playbooks, roles, and escalation paths are defined and kept ready.
Operational ReadinessDigital TwinAI Decision Support - Activate
Detection & activation
Incidents are recognized and the right response is activated without delay.
Incident ManagementMission ControlSecure Communications - Respond
Coordinated response
Responders, communications, and decisions run on one live picture.
Mission ControlMission HealthOperational TrustSecure Communications - Recover
Recovery & assurance
Recovery is coordinated and a complete record supports after-action.
Operational TrustAfter-Action ReportsExecutive Briefings
Same platform, same record — the modules change with the phase, never the system of truth.
Platform intelligence
Intelligence that shortens the response
In a crisis, awareness is speed. Vigilon fuses incident, location, and threat signals into one picture so responders act on the situation as it is, with experienced coordinators guiding every decision.
One connected intelligence flow
- Open sources
- Incident signals
- Location & threat data
- Response status
- Situational picture
- Coordinator decisions
- Mission Control
- Executive briefings
- Leadership decisions
Situational awareness
Incident, location, and threat signals fused into one live picture of the crisis.
Incident intelligence
What's happening, where, and what's likely next — correlated as it unfolds.
Human-guided response
AI surfaces the situation and drafts options; coordinators make the call.
Enterprise connections
Built to fit the enterprise you already run
Emergency and crisis management connects to the systems your enterprise already runs — pulling communications, facilities, and identity signals into one operating picture, by category, without replacing them.
Identity
- Microsoft Entra ID
- Okta
- Google Workspace
HR
- Workday
- ADP
Communications
- Microsoft Teams
- Slack
- Microsoft 365
Physical security
- Genetec
- LenelS2
- Avigilon
Analytics
- Power BI
- Tableau
Document management
- Box
- SharePoint
- Google Drive
Facilities
- Building & access systems
Mission Control
- The connected operating picture
Connected through Enterprise Connections into Mission Control — the systems you already run become part of one operating picture, without a rip-and-replace.
Executive deliverables
What you receive
Every crisis engagement produces the same accountable set of artifacts — not a fog of messages, but a coordinated record your board, general counsel, and security leadership can rely on and reconstruct.
Response playbooks
Defined roles, escalation paths, and playbooks ready before an incident.
Live incident picture
A real-time operating picture of the incident and the response to it.
Coordinated communications
A single, recorded channel for decisions and coordination during the crisis.
Recovery plan
A coordinated path from response back to normal operations.
After-action report
A complete reconstruction of the incident and the decisions made.
Continuous accountable timeline
A verifiable history of the crisis, retained for governance and review.
Business outcomes
What executive leaders get
Crisis management that is prepared by default, coordinated under pressure, and provable to the people who govern risk.
One
coordinated operating picture through the whole crisis
24/7
readiness and operations coordination
Every
decision and action on a continuous record
Executive outcomes
Measurable value for the people who govern risk
Beyond surviving an incident, crisis management on Vigilon produces the leadership-level value a board, general counsel, and security leadership can point to.
- Operational visibility
- Governance
- Executive reporting
- Decision support
- Risk reduction
- Business continuity
- Provider accountability
- Incident documentation
- Continuous improvement
How success is measured
Success you can measure, not just assert
Every crisis program reports against the same operational measures — so readiness and response are provable, comparable over time, and continuously improving.
Time to activate
How quickly the right response is activated when an incident hits.
Operational Trust
Confidence the response is executing exactly as designed.
Coordination quality
How well responders, communications, and decisions stay aligned.
Recovery time
How quickly operations return to normal after an incident.
Preparedness coverage
How completely scenarios, roles, and playbooks are ready.
Documentation completion
Whether every incident closed with a complete record.
The operating system at work
One operating system, working as one.
Emergency & Crisis Management isn't an isolated service. It's delivered by these connected capabilities of the Enterprise Security Operating System, working together on one platform — so every engagement shares the same intelligence, the same operating picture, and the same accountable record.
Incident Management
Structured response and escalation the moment something changes.
Mission Control
One live operating picture of every active engagement.
Mission Health
A continuous read on whether each mission is on track.
Operational Trust
Confidence the program is executing as designed, in real time.
Operational Readiness
Proof each engagement is prepared before it begins.
Secure Communications
Coordinated, protected communication across every team.
Enterprise Connections
Secure links into the systems and providers you already use.
Executive Briefings
Decision-ready summaries for principals, boards, and counsel.
Digital Twin
A living operational model of the places you protect.
After-Action Reports
An accountable record and lessons captured after every engagement.
See emergency & crisis management on the operating system.
Walk through a live engagement with our team and see how Vigilon coordinates the entire program in one place.